General conditions for using the online store .
For the purposes of these General Terms and Conditions, the terms used in it have the following meanings:
CHRISTIE - YAN 2018 EOOD, headquarters: Blagoevgrad, 2 Maritsa Str., 11th floor, apt. 75, UIC 205211875, organized according to the Bulgarian legislation. CHRISTIE - JAN 2018 Ltd. owns and manages an internet / online / store, available at .
SITE - Domain KIOO.bg and its subdomains.
CONTENTS have the following definition:
all information on the SITE that may be visited, viewed or so accessible through the use of digital equipment;
the content of any electronic message sent to USERS or CLIENTS by KIOO electronically and / or any other available means of communication;
any information communicated, by any means, by an employee or associate of the KIOO to the USER or the CLIENT, according to the contact information provided or not by him;
information on the products, services and / or tariffs practiced by the KIOO over a period of time;
information on the products, services and / or tariffs practiced by a third party with which the KIOO has signed partnership agreements over a period of time;
data on KIOO or other privileged data thereof.
SERVICE - the e-commerce service, conducted exclusively in the publicly accessible parts of the SITE, in terms of providing an opportunity for the CLIENT to negotiate products and / or services using only electronic means, including other means of distance communication.
USER - a natural person who has or receives access to the CONTENT through any means of communication (electronic, telephone, etc.) or on the basis of an agreement for use between KIOO and him and who requires the creation and use of a PROFILE.
PROFILE - composed of e-mail and password, which allows a single USER access to limited areas of the SITE, through which access to the SERVICE.
CUSTOMER - a person who has or receives access to the CONTENT and the SERVICE after creating a USER PROFILE.
ORDER - an electronic document, which is a form of communication between the Seller and the Buyer, with which the Buyer sends to the Seller, through the site, the desire to purchase Products or Services from the Site.
RRP -RRP (Recommended Retail Price) - is the information provided for some products near the selling price (to the left of the multi-product pages, below the selling price indicated on the separate page with the description of the individual product), with more -smaller font than the one with the sale price and is in gray. For products offered for sale at the RRP price, this price is shown as the selling price. The price of RRP is NOT a reference price used by KIOO in its sales space and should only be used as information / recommendation from the KIOO supplier. We show this information for use in the comparative evaluation of the product and the customer understands that it is not intended to cause confusion and that in the shopping process and in the link to "My basket" cart / index clearly shows the selling price for each individual product.
COMMERCIAL INFORMATION - any type of sent message (eg email / SMS / phone call / messages sent from a mobile phone / messages sent from the network, etc.), containing general and specific information about similar or complementary products of such as you bought / viewed online, information about offers and promotions, information about goods or services added to your cart / your account and other commercial information such as market demand research.
CONTRACT at a distance - in accordance with the definition contained in Ordinance 34 of 04 June 2014 on the rights of consumers under contracts concluded with traders, as well as for amendment and supplementation of certain regulations, Art. 2 point 7, as set out in Directive 2011/83 / EC on consumer rights: any contract concluded between a trader and a consumer within an organized system of sales or the provision of services at a distance, without the simultaneous physical presence of the trader and the the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment when the contract is concluded;
PERSONAL DATA - any type of information related to a person who is identified or can be identified ("data subject"); usually includes first name and surname, home address, e-mail address, personal identification number, telephone number, customer identification number, universal unique identifiers (UUID), geolocation data, etc .;
ADMINISTRATOR - a natural or legal person, public body, agency or other organization, which independently or jointly with others, determines the purposes and means for the processing of personal data;
CONSENT - of a data subject means any specific informed and unambiguous act of free will of the data subject by which he / she accepts with a declaration or by an indisputable action that his / her personal data will be processed.
PROCESSING - any action / set of actions performed on personal data (with or without automatic means), respectively collection, recording, management, structuring, storage, adaptation, modification, retrieval, consultation, use, disclosure, provision, coordination, combining, restricting, deleting, etc. (ie any type of action taken in relation to personal data);
BULLETIN / NOTICE - a periodic means of information, exclusively by electronic means, about products, services and / or promotions conducted by KIOO in a certain period of time, without any commitment on the part of KIOO regarding the information contained therein.
TRANSACTION - collection or refund of an amount received from the sale of a product / service by KIOO to the Client, by using the services of a card processing company approved by KIOO or by bank transfer, regardless of the method of delivery.
2. General information
2.1. The document determines the terms and conditions for use of the site / content / service by the User or the Client, if he has no other valid contract for use concluded between KIOO and him. Please read this document carefully to avoid any possible unwanted / unpleasant results that may occur for the User / Member / Customer, such as those that have a negative impact on his data and / or the information provided to KIOO.
2.2 The performance of the services and / or the delivery of the products begins immediately after the completion of all the necessary registration formalities. Upon registration, the Member or the Client undertakes to provide the exact data for his name, address and other necessary data for processing and awarding orders. To correct or update this information, please go to the "personal data" menu in the application and in "My account". When you log in to your user account and use your personal password, you are responsible for all actions arising therefrom. KIOO is not responsible for errors / incidents resulting from the user's negligence regarding the security and confidentiality of his account and password.
2.4. The access to the service is done exclusively through access to the publicly accessible site .
2.5. With the help of the site / content / service, the User or the Client is solely responsible for all activities of its use. He is also liable for any material, intellectual or electronic damage or otherwise of products on the site, content, KIOO service or to any third party with whom KIOO has signed contracts under applicable Romanian law.
2.6. If the User or the Client does not agree and / or does not accept and / or withdraws his approval given for the General Terms, he will send an email to stating his reasons and requesting an update / change of the collected data:
2.6.1. In addition, he has the opportunity at any time to withdraw his consent to use the Service, other services offered by KIOO through the Site, and in this regard the User or Customer sends his request by email to .
2.5.2. If the User and / or the Client does not wish to receive from KIOO newsletters, warnings and / or information provided for the purposes of marketing and advertising by any means of communication (electronic, telephone, etc.), he may request SUSPENDING THE SUBSCRIPTION by pressing the appropriate button contained in all e-mails or by sending a request to the Data Protection Officer of KIOO by e-mail .
2.6.3 The User / Customer, in view of the existing legislation and regulations on personal data protection, has the right to be forgotten by declaring this to KIOO on the basis of the trade agreement between the parties and in this connection may send a request to the Protection Officer. of the data at . The User / Client may at any time change his / her decision not to agree and / or not to accept the Document by expressing his / her agreement with the Document on the General Terms and Conditions available in the present form at this specific moment.
2.7. In order to exercise the right provided for in Art. 2.6, it may link to the KIOO or use the links in the content received from the KIOO intended for this purpose.
2.7. If the Client has paid for all non-compliant contracts with KIOO and revokes his consent, expressed in favor of the document, for the duration of an order, KIOO will cancel his order without any additional obligation of either party to the other or without either party to requires compensation from the other.
2.9. This site is intended only for individual members who are at least 18 years old, who have passed the relevant stages of registration and who have not been suspended or removed by KIOO, regardless of the reason for suspension or removal. The possibility to order online is available only for persons with a delivery address in Bulgaria. By becoming a User, the person declares that he meets the above conditions.
3.1. The content as defined in the preamble, including but not limited to logos, stylized images, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the site, is the exclusive property of KIOO and is its reserved all rights acquired in this regard, directly or indirectly (through a license for use and / or publication).
3.2. The User or the Client is not allowed to copy, distribute, publish, transfer to third parties, modify and / or change in any other way, the use, connection to, display, including any content in any other context than originally intended by KIOO , the inclusion of any content outside the KIOO site, the removal of signs indicating the copyright of KIOO on the content, as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of KIOO.
3.3. Any content to which a User or Customer has access and / or access by any means is subject to the document, unless the content is accompanied by a special and valid use agreement concluded between him and KIOO and without any implied or an explicit warranty from KIOO regarding this content.
3.4. A User or Customer may copy, transfer and / or use the Content only for personal or non-commercial purposes only if they do not conflict with the provisions of this document.
3.5. If KIOO grants the User or Customer the right to use, as described in a separate use agreement, certain content to which the User has or gained access as a result of this agreement, this right applies only to this or those contents defined in the agreement , only during its continuation or on these contents of the site or for the period specified in the agreement, according to the specified conditions, if any and do not constitute a contractual commitment by KIOO for the respective User, Customer or other third party who has / gain access to such content transferred in any way and which may or may not be damaged in any way as a result of this content, during or after the expiration of the use agreement.
3.6. No content transmitted to a User or Client by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and / or viewing constitutes a contractual obligation on the part of KIOO and / or an employee or partner of KIOO, which mediated the transfer of the content, if any, to the relevant content.
3.7. Any use of the Content for purposes other than those expressly permitted by the document or the use agreement that accompanies it, if any, is prohibited.
4. Contact for Customers and Users
4.1. KIOO publishes on the site complete and accurate identification and contact information about the Client or the User.
4.3. Partial or complete completion of the contact form and its submission does not constitute in any way a commitment on the part of KIOO to contact the User or the Client.
4.4. The access to the Site, the use of the information presented on the site, the visit of the pages or the sending of e-mails or messages addressed to KIOO is done electronically, by phone or by any other means of communication available to the User or Customer and KIOO, hereby agreeing to receive messages from KIOO electronically and / or by telephone, including communication by e-mail, short messages (SMS) or website messages.
4.5. The customer explicitly states that the provided contact details (e-mail, telephone number, delivery address) belong to him and that they will be used by KIOO Deco for correspondence with the customer.
5. Newsletters and notices
5.1. The moment a User or Client creates a profile on the site, accepting the Document (General Terms), he has the right or not to express his consent to receive newsletters and / or notifications from KIOO electronically and / or by phone, including via e-mail, short messages (SMS) or via messages on the site.
5.3. The refusal to receive newsletters and / or signals from a User or a Client may be made at any time:
5.3.1. Using the dedicated link within each newsletter and / or notice received (at the end of the email in the “Click here to unsubscribe” section) when this option is technically possible;
5.3.2. By modifying his consent to receive newsletters and / or notices and using pages in the restricted areas, within the individual profile of the User, at .
5.3.3. By connecting to KIOO, using the data mentioned above, according to the contact information, as indicated in Art. 2.5 and without a subsequent obligation of either party vis-à-vis the other or without either party being able to claim compensation.
5.4. Refusal to receive newsletters and / or notices does not imply withdrawal of the consent given for this Document and applies / has effect only in the future, after sending the intention to withdraw.
5.5. KIOO reserves the right to select persons to whom to send newsletters and / or notices, as well as the right to remove from its database any User or Customer who has previously agreed to receive newsletters and / or alerts, without any other commitment. by KIOO or prior notification.
5.6. KIOO will not include in the newsletters and / or notices sent to the User or Customer, any other advertising material in the form of content that relates to a third party who is not a commercial partner of KIOO at the time of sending the newsletters and / or or notices.
We apply all measures provided to ensure that we protect and safeguard your personal data by applying all necessary technical and organizational measures included in existing legislation and regulations on personal data protection, including the General Regulation on Personal Data (EU) 679 / 2016 (GDPR).
The purpose of this article is to inform you about the personal data we process that you have provided to us directly or through our website, as well as how we process this data.
6.1. In accordance with current legislation and regulations on personal data protection (GDPR) - personal data is defined as any information about a data subject that is identified or can be identified.
In general, the personal data to which this applies and which the Company processes include first and last name, place of residence, email address, personal identification number, customer code, air waybill identification code so that the products can be sent to you, etc. .
6.1.1. The personal data that KIOO collects and processes are: first and last name, place of residence (postal address required for the delivery of goods), e-mail address, personal identification number, telephone number, universal unique identifier (UUID), customer code, invoice data ( to finalize the order), voice, bank details (in case of refund on order), social media account.
We do not collect or otherwise process sensitive personal data, as defined in the GDPR, as special data. We also do not want to collect and process personal data of persons under 18 years of age.
6.1.2. Therefore, in accordance with the GDPR, administrators for this processing of personal data (companies - administrators) are the following companies: i) KIOO, with address: Blagoevgrad, 2 Maritsa Str., 11th floor, apt. 75, and the company undertakes to properly manage your personal data in accordance with the requirements of national law and the GDPR and in compliance with the strictest security measures and only for the stated purposes. The personal data we have are collected / processed, etc. in the course of current or past trade relations between the parties, for which you have given your valid consent in accordance with applicable law at the time.
6.1.3. The company wishes to inform you that the data under Article 6.1. and the following are only indicative and not comprehensive and for reporting to the data subject of the agreed service / specified by the client, the undersigned will collect the minimum necessary amount of personal data necessary to achieve the objectives / activities carried out by KIOO.
6.2. In connection with the management of this website, KIOO collects specific information ("personal data") about data subjects, data provided by individual subjects through the website, who voluntarily express their consent, directly (eg first name, registered office) , email address, phone number, etc.) or indirectly (eg IP address, UUID, etc.)
6.3 The purposes for which the company processes personal data provided by the Member / Client are the following: - order processing and refund of amounts paid; - execution of a contractual agreement with partners for accounting purposes - optimization of marketing activity - resolution of all requests regarding the execution of an order - Marketing communication - management of the user account of the KIOO platform - statistical purposes
6.4 KIOO collects, processes and manages your personal data in accordance with the requirements of the GDPR for the following periods of time: (i) in accordance with the legal requirements of the Civil and Penal Code regarding the regulations and contractual terms agreed upon acceptance of the General Terms, personal data is stored by the Company for a period of 3 years after the performance of the contract (in case of delivery and no request for a refund); (ii) the collected personal data is archived / stored for another 3 years in case of a request for a refund for the specific account.
In addition, we may process your personal data to inform you about products or services, promotional offers or to carry out your newsletter subscription. As a general rule, this set of personal data is processed for the purposes of direct marketing only after obtaining your consent and using communication channels (email, sms, etc.) that you have provided to us when giving your consent. With this in mind, it is important to know that our processing activities are based on your consent until you withdraw it and on the possibility of withdrawing it at any time.
By providing his personal data, the client of KIOO, declares and accepts without any other conditions the fact that his will will be included and archived in the database of the processor, giving his specific and unconditional consent to the processing of his personal data, as stated in Article 6.3.
6.5 KIOO informs you that the processing of personal data is: any activity / set of activities in relation to personal data (with or without the use of automated means), respectively collection, recording, management, structuring, adaptation, modification, retrieval, consulting , use, distribution, provision, coordination, combination, restriction. deletion, destruction, etc. (this set of actions is represented by examples in the present conditions, as processing means any type of operation related to personal data).
6.6 From a territorial point of view, the provisions of the Regulation apply to any processing of personal data by a controller or processor established in the EU, processing of personal data of EU data subjects by a controller or processor outside the EU, if : goods or services are offered to EU citizens or the behavior of EU citizens is monitored / profiled. KIOO is an administrator as specified by applicable laws and regulations, including the GDPR.
6.7 KIOO informs you that depending on the goods / services selected by the customer and for the purpose of the personal data processing activity, KIOO may provide your personal data to third parties or authorities for the fulfillment of the purposes according to the specified grounds for processing. According to the GDPR, we inform you that we may transmit or provide access to your specific personal data to the following types of recipients:
- Procurement management group companies - Trading partners for the delivery of the ordered goods and services - Courier service providers - Payment or banking service providers - Accounting service providers for the implementation of external accounting services - Insurance companies - Other third parties, with which we can develop joint programs for offering and delivering our products and services. - Public authorities
We guarantee that we will undertake all due diligence activities to ensure that all processors and third parties implement all necessary technical and organizational measures necessary to comply with the legal requirements of applicable law, including the GDPR to ensure all rights. of data subjects (KIOO client / member).
6.8 The basis for the processing of personal data may be, depending on the purpose of the processing of personal data, your consent given when you created and verified your personal profile, when you requested to become a customer / member of the KIOO community. The basis is also a legal and / or contractual basis according to the contractual / commercial relationship between you (the customer) and the company / companies of KIOO when placing an order and making payment for the ordered products, when returning a product that is non-conforming or refused product, but also the legitimate interest of the company, which is required and necessary in the performance of the contractual and economic activities of the company KIOO, as provided by the GDPR. We will process your personal data to improve and ensure that, when necessary, we protect the use of the KIOO website and users from cyber attacks, measures to identify and prevent attempted fraud, including the provision of personal data to local authorities, measures to address other possible risks.
6.9 We would like to inform you about the principles of the European Regulation (GDPR EU 679/2016) and the individual rights of data subjects.
6.10 The General Data Protection Regulation introduces a total of 6 principles that must be observed when processing personal data:
a. principle of legality, fairness and transparency. According to this principle, the company should make sure that (1) the processing of personal data is carried out in compliance with legal requirements and other processing activities are illegal; (2) the processing of personal data should be carried out in a reasonable manner for the data subject; (3) the processing should be transparent, which means that the data controller should inform the data subjects openly and clearly about the purposes and means of the processing; b. the principle of purpose limitation. The Company implements the principle by collecting and processing personal data exclusively for the purposes specified and communicated to the data subject;
c. principle of data minimization. The company implements this principle by processing only personal data that are necessary for the purposes / necessary activities, has rules in place to ensure that it will not collect unnecessary data in connection with the processing activity;
d. principle of data accuracy. The company collects and processes from customers only accurate and up-to-date data;
e. principle of storage restriction. The Company complies with this principle in accordance with the GDPR by archiving / storing your personal data only for the period of time necessary to fulfill the purposes of processing. f. principle of confidentiality and inviolability, the Company has introduced all necessary security measures and has internal rules aimed at ensuring security against unauthorized and illegal processing and rules against data breaches, alteration of data or loss of data.
6.11 The General Data Protection Regulation introduces a total of 8 rights of data subjects / customers, members of KIOO, as follows: a. the right to information and transparency (Articles 13 and 14) - includes in the initial part of the "conditions", as well as in the information in this article, data such as: personal data and contact details of the administrator and the representative; contact details of the Data Protection Officer (DPO); purposes of processing and legal bases; data recipients or categories of data recipients; information on the transfer of personal data to a third country; proper guarantees; storage period; rights of data subjects; right to file a complaint; possible results of the provision of personal data; existence of logic and system of automatic profiling; b. the right of access (Article 15). The right of access is respected by the Company and means that the Company makes checks on the processing of personal data; provides access to personal data; provides a copy of the personal data included in the processing activity; provide data, as appropriate (for a reasonable fee); remote access assisted by a system that allows the data subject to view the data; validation of the identity of the data subject; c. right of correction (art. 16, art. 19) - this right is respected by the company and refers to the correction and filling in of data d. the right to be forgotten (art. 17, art. 19) - the company provides this right at the request of the data subjects, only if this request is motivated and justified: 1. Reasons: the data are no longer needed; withdrawal of consent; objection; illegal processing; compliance with a legal requirement arising from the EU and / or local authorities; provision of services to a child / minor, unless the requirements are met 2. The right may not be claimed and therefore granted if the processing is necessary to: ensure freedom of speech and information; compliance with a legal requirement; fulfillment of an obligation of public interest; related to health; archiving; historical and scientific research; statistical purposes; identification, application and protection of rights before the court; e. right to limit the processing (art. 18, art. 19) - this right may be requested as follows: 1. when: the accuracy of the data is disputed; illegal processing; the data is no longer needed; 2. the controller may only store personal data 3. the processing activity requires the consent of the data subject 4. the controller shall provide all recipients with an update / change of the data processing restriction f. right of portability (art. 20). According to the GDPR, the company should assist the data subject in the event of a request for data portability; in easy format, machine readable and sending them to an administrator specified by the data subject; g. the right to object to the processing (Art. 21) may be claimed only for the following purposes of the processing: direct marketing; scientific and historical research; carrying out activities of public interest; exercise of public authority; legitimate interest of an administrator or a third party h. for the right not to be assessed with automated profiling (art. 22) requires: 1. illegal nature of the creation of profiles, regardless of the purpose: automatic assessment of the capacity and quality of the work of the employees; granting loans - evaluation; 2. exception: existence of consent from the data subject
You should also be aware that you can contact the KIOO Data Protection Officer at . We assure you that we will make every effort necessary to properly respond to your requests and provide all requested data!
We also inform you that you have the right to lodge a complaint with the local data processing authority.
To claim any of the rights of the data subjects mentioned above as a customer of KIOO, you have the right to send written requests to the e-mail address and request some of your rights to intervene in respect of :( (i) rectification, updating, limitation or erasure if the processing of personal data does not comply with the requirements of national and EU law and may be requested for all the above rights if the data is incorrect or incomplete; (ii) anonymization of personal data; (iii) notifying the third party to whom the data are transmitted in so far as the effort required to do so is disproportionate to the legitimate interest which it may affect; and to (iv) block processing activities as far as possible in accordance with the purpose of the processing. As an administrator, we would like to inform you that we will immediately stop processing personal data when the purpose for which we collect data is completed.
A cookie is a file of small size, special text, often encrypted, sent from the server to a web browser and then sent back (without change) by the browser each time it accesses that server. The cookie is installed at the request of the web server of a browser (eg Internet Explorer, Chrome, Mozilla) and is completely "passive" (does not contain software programs, viruses or spyware and can not access the information of the hard driver of Consumer). Cookies are used to identify as well as track user behavior; typical applications are retention of consumer preferences and implementation of the "shopping cart" system. These files allow the user's terminal to be recognized and the content to be presented accordingly, adapted to the user's preferences. Cookies provide users with a pleasant browsing experience and support KIOO's efforts to provide user-friendly services: for example, online privacy preferences and shopping cart history. They are also used in the preparation of anonymous, aggregated statistics that help to understand how users use , which allows to improve the structure and content, but with the exception of personal identification of the user.
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